Our Policies
Shipping
We ship to Canada, US and worldwide. Shipping within Canada, US – CAD$19.95 flat fee. 1-5 business days delivery. Current promotion: FREE SHIPPING to United States, Canada for orders over $200 (before tax). Shipping to other countries (worldwide) – CAD$49.95 flat fee, 6 – 10 business days delivery. Your order is shipped within 2 business days from Ontario, Canada. Canadian, US customers generally receive orders within 1-5 business days, depending on the shipping province / state. We use Canada Post (Expedited Parcel) or UPS for our shipments. Please note: additional shipping charge may be required for oversees shipments (if the weight of the package is over 2 kg).
ISSUE: The goods travel at the risk of the recipient which only has an action against the carrier in case of damage during transport. We only make orders as far as we can. Any claim must be made within seven days following the date of delivery.
Tracking
All orders are tracked. We’ll email you (via PayPal) the tracking number or update your order with the tracking info, as soon as we ship out your order. All orders can be tracked on http://canadapost.ca or ups.com
RESERVATION OF OWNERSHIP: The goods shall remain the property of the seller until full payment of the agreed price, even in the event of liquidation of the property according to legal regulation and devolution.
Payments
All payments are secured. You can make a payment with a credit card (VISA or Master Card) on our website or via Paypal. PayPal accepts credit cards as well as payment from PayPal account. Please ensure the shipping address is “confirmed” on the payment. Any questions? Let us know.
Best Price Guarantee
Fun Fashion Online Boutique guarantees the best price for the products to be lower than the market price by 2%. Please refer to the policy description for details.
Exchanges or Returns
You have a purchase guarantee satisfied. This warranty includes changing erroneous item by size or model change, or refund/exchange the item(s). In this case, you must notify us at info@funfashion.ca and return the item(s) within 10 days (extended until January 1st, 2019 for Christmas Gifts) from the delivery date. The item(s) must be mailed to the address below, including a copy of the order, with the instructions. The item must be in a perfect condition, in original packaging, with all original tags attached, without having been used / worn. Otherwise, the restocking fee will be applied or the item(s) will not be accepted.
If the item is defective or there was an error on our end (e.g. wrong size/item), you must notify us by email info@funfashion.ca immediately. In this case, you will be offered refund/exchange. Please note, that refunds can be issued only in case of an error on our end (e.g. wrong size/ item was shipped to you). In all other cases returns are eligible for exchanges (customer credits). Exchange Process: At customer request via email (info@funfashion.ca), upon receiving/verifying the returned item. Upon receiving a payment for any outstanding balance, as a result of the exchange. We offer Free Shipping on the exchanges (domestic – Canadian shipments only).
Please note, that an actual product may be slightly different to a photo representing it (colour tones, prints, style). TERMS: Only given as an indication, and may in no case be past, be subject to damages and interest or refusal.
